SCI Journal

Impact Factor Database

Journal of Service Theory and Practice

Basic Journal Info


United Kingdom
Journal ISSN: 20556225
Publisher: Emerald Group Publishing Ltd.
History: 2015-ongoing
Journal Hompage: Link
You can find more information about getting published on this journal here:

Research Categories

Impact Factor Ranking

Business, Management and Accounting


Formerly known as Managing Service Quality – Impact Factor: 1.286 (2015) – the Journal of Service Theory and Practice (JSTP) aims to publish research in the field of service management that not only makes a theoretical contribution to the service literature, but also scrutinizes and helps improve industry practices by offering specific recommendations and action plans to practitioners. Recognizing the importance of the service sector across the globe, the journal encourages submissions from and/or studying issues from around the world. JSTP gives prominence to research based on real world data, be it quantitative or qualitative. The journal also encourages the submission of strong conceptual and theoretical papers that make a substantive contribution to the scholarly literature in service management. JSTP publishes double-blind peer reviewed papers and encourages submissions from both academics and practitioners. The changing social structures and values, as well as new developments in economic, political, and technological fields are creating sea-changes in the philosophy, strategic aims, operational practices, and structures of many organizations. These changes are particularly relevant to the service sector, as public demand for high standards increases, and organizations fight for both market share and public credibility. The journal specifically addresses solutions to these challenges from a global, multi-cultural, and multi-disciplinary perspective.

Journal of Service Theory and Practice

Impact Factor Trend 2000 - 2018 / 2019
Note: impact factor data for reference only

Impact Factor

The impact factor (IF) or journal impact factor (JIF) of an academic journal is a scientometric factor based on the yearly average number of citations on articles published by a particular journal in the last two years. In other words, the impact factor of 2020 is the average of the number of cited publications divided by the citable publications of a journal. A journal impact factor is frequently used as a proxy for the relative importance of a journal within its field. Normally, journals with higher impact factors are often deemed to have more influence than those with lower ones. However, the science community has also noted that review articles typically are more citable than research articles.

(Read More: What is a good impact factor?)

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Journal of Service Theory and Practice

Impact Factor History
  • 2018 / 2019 Impact Factor 3.143
  • 2017 Impact Factor 1.625
  • 2016 Impact Factor 2.386
  • 2015 Impact Factor 2.421
  • 2014 Impact Factor 2.115
  • 2013 Impact Factor 1.729
  • 2012 Impact Factor 1.794
  • 2011 Impact Factor 1.464
  • 2010 Impact Factor 1.706
  • 2009 Impact Factor 1.657
  • 2008 Impact Factor 1.227
  • 2007 Impact Factor 1.532
  • 2006 Impact Factor 1.198
  • 2005 Impact Factor 1.116
  • 2004 Impact Factor 0.609
  • 2003 Impact Factor 0.940
  • 2002 Impact Factor 0.429
  • 2001 Impact Factor 0.310
  • 2000 Impact Factor 0.344
Note: impact factor data for reference only

3-Years Average
Impact Factor


3-Years Growth
Impact Factor


5-Years Average
Impact Factor


5-Years Growth
Impact Factor


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Other Journal Impact Indicator

Any journal impact factor or scientometric indicator alone will not give you the full picture of a science journal. That’s why every year, scholars review current metrics to improve upon them and sometimes come up with new ones. There are also other factors to sider for example, H-Index, Self-Citation Ratio, SJR (SCImago Journal Rank Indicator) and SNIP (Source Normalized Impact per Paper). Researchers may also consider the practical aspect of a journal such as publication fees, acceptance rate, review speed.

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Journal of Service Theory and Practice


The h-index is an author-level metric that attempts to measure both the productivity and citation impact of the publications of a scientist or scholar. The index is based on the set of the scientist's most cited papers and the number of citations that they have received in other publications


Journal of Service Theory and Practice

SCImago Journal Rank (SJR)

SCImago Journal Rank (SJR indicator) is a measure of scientific influence of scholarly journals that accounts for both the number of citations received by a journal and the importance or prestige of the journals where such citations come from.